In a statement today, the airline said MHupgrade is based on forecast empty seats available on First and Business Class for customers to submit their offer via Malaysia Airlines’ website.
“Guests with confirmed Economy or Business class tickets will receive an email from Plusgrade within 24 hours after their purchase from the airline informing them of available seats in the next higher class.
“Guests are invited to submit an offer which can be made through the MHupgrade system,” it said.
“Make us an offer and we will only charge once your bidding is successful. There will be no introductory cost and unsuccessful upgrades will not be charged,” Malaysia Airlines Director of Commercial Dr Hugh Dunleavy said.
Alternatively, guests can check their eligibility for MHupgrade through www.malaysiaairlines.com > Plan > MHupgrade by entering their MAS booking reference and surname in the “Check Eligibility” box. Eligible customers will be shown the offer submission screen.