KUALA LUMPUR, Oct 17 (Bernama) — Public service transformation in Malaysia will have to undergo continuous improvement process to be competitive in the global arena as well as to meet the needs of Malaysians, said the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU).
MAMPU Deputy Director-General, Transformation and Management Modernisation, Dr Aizi Razman Ismail, said that Malaysia’s public service had gone through a lot of improvement and modernisation but a lot more needed to be done.
“Our public service has improved a lot now, from a very British regimented type of management to a more citizen centric focus where the rakyat (people) can now access the government more easily,” he told Bernama in an interview recently.
He said that a lot of mechanisms and channels have been established by the government and its agencies like the 1MOCC (1Malaysia One Call Centre) and the Urban Transformation Centre (UTC) to make it easier and faster for the public to access the relevant agencies.
Asked about the upcoming Public Administration and Management (CAPAM) conference, he said that it was timely that Malaysia was the host the biennial conference this year, as the nation was pushing hard for the transformation and modernisation of the public service delivery where MAMPU played a major role.
Aizi pointed out that the conference would discuss three major sub-themes, namely – ‘Shaping the Future Together,’ ‘Towards a Better Future’ and ‘Building Global Resilience.’
Shaping the Future Together will be focusing on the transformation aspect of the civil service while Towards a Better Future will be focusing on how the civil service adapts to new technology.
Meanwhile, “Building Global Resilience” will address the insightful lessons and country-specific context that governments have experienced when building a public service that can nimbly react to shifting trends in the future, he said.
CAPAM 2014, themed “Public Service Transformation: A New Conversation,” will be held at the Putrajaya International Convention Centre (PICC) for three days beginning Sunday.
Some 1,000 participants are expected to gather at the event, which promises to be the biggest and grandest one to be held in its 20-year history